We strive to deliver your purchased products in shortest time possible. All orders are in processed as soon as the transaction is confirmed.
Currently, we can only send orders to street addresses in West Malaysia and Sabah. We do not deliver to a PO Box address. We ship to any International address.
NEXT BUSINESS DAY DELIVERY
Confirmed orders will be delivered on the next business day if they are placed before 12PM, Monday – Friday, excluding public holidays.
Orders placed on Friday after 12PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by E-commerce DHL or GDESPATCH HUB excluding public holidays.
STANDARD DELIVERY CHARGES
We offer Standard Delivery Charges on online orders.
Delivery charges are fixed at: Peninsular Malaysia: RM7.00 with every transaction and Sabah: RM12.00 with every transaction.
All orders are dispatched and delivered by E-commerce DHL or GDESPATCH HUB courier service, Monday – Friday, excluding weekends and public holidays.
INTERNATIONAL DELIVERY
We provide international delivery. Shipping charges implies accordingly. International shipping takes 14-21 working days.
For international courier, Beloved Skincare is not responsible for any import duties, taxes or licences required at destination countries.
Import Rules and regulations changes time to time depending on countries in these highly sensitive times, we will furnish shipping proof and documents but cannot be responsible for any delays or customs issues at destination countries.
SALE / PROMOTIONAL PERIODS
During peak sale/promotional periods, we may not be able to fulfill next day deliveries due to heavy surges in online orders – you will be advised of any product availability issues when placing your order.
West Malaysia: Additional 3 – 5 working days for your order to arrive.
Sabah : Additional 3 – 7 working days for your order to arrive.
MULTIPLE ADDRESS DELIVERY
We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.
DELIVERY POLICY
At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the product/products for any obvious faults, defects or damage before you sign for received products.
We deliver all orders using our standard packaging materials. Any special packaging as request by customer is subject to additional charges.
There will be 2 attempts made to deliver your parcel. If at all these 2 attempts fail, a note will be placed in your recipient’s mailbox for collection at delivery counter allocated.
Note: Purchases made after 12pm each day would be considered as next day purchase for courier purposes.
